I have tried creating the field in just the Admin view. It creates fine in the Help Desk form, but it still fails to carry to the HD Arcive form. This is because of that 10th view, (fr_CA), which is not on the HD Archive form. Even though the new feild is not included in the fr_CA view, the fr_CA view is still defined in the field properties in the 'Not in View' window. I believe this is what is causing the issue.
**Ron,I tend to agree with Remedy, though it does seem a bit kludgey. Do you have a view in which all fields exist? If not, you should. If so, create the field in that view only, ensure that the archive form has the field (if appropriate), and then add it to the new view.Rick
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Grooms, Frederick W
Sent: Tuesday, September 05, 2006 6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with Remedy Archiving when adding Views to the form.
**As for changing the view ID have you tried the archgid utility? (Unfortunately I can not answer the other as I do not use the out of the box archiving)Fred
**
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ron Tavares
Sent: Tuesday, September 05, 2006 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Problem with Remedy Archiving when adding Views to the form.
This is kind of a 'long story' problem, but I'll try to keep the explanation brief but clear and hopefully someone will understand this issue.
We had 9 Views on our Help Desk form when we turned on the out-of-box archiving. When we did that, Remedy created the Help Desk Archive form with the same 9 views and the Archiving has been running fine since then. We then added a 10th view to the Help Desk form, this should have carried over to the Archive form, but it didn't. Remedy Support states that this is not a bug because Views are not required for archiving data. This is true only if you never add any new fields, (please read on).
The problem comes when I add a new field to the Help Desk Form. The new field always fails to carry to the Archive form, because it contains a view that Archive form does not recognize. Even if I remove the field from that problem view, it still fails because the view is still included as an optional view. Additionally, the Archiving becomes disabled because the fields are out of sync.
So, my work-around for this has been to manually re-creating the field on the archive form, being careful to keep the properties the same, especially the ID. This allows me to enable the Archiving process again and all is fine. BUT, I just tried adding a Radio Button field, and for some reason, when trying to create a Radio Button field on an Archive Form, all the attribute settings are grayed out, so I am unable to define the field properly. I have also tried re-creating the view in the Help Desk Archive form, but that doesn't work because the view id comes up different, and I am unable to change it.
Has anyone seen this before?
Thanks,
.ron
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