From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook
Sent: Tuesday, September 05, 2006 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with Remedy Archiving when adding Views to the form.
When copying it brings attribute values through but throws the following error:
Field : Radio Button Field:
Cannot create this field in Archive Form. If this is a main form, then a field
with that field id exists in the Archive form and archive will be disabled. If this is an
Archive form then fields of this type cannot be created. : Radio Button Field (ARERR 8994).
- Chris
| "McKenzie, James J C-E
LCMC HQISEC/L3" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 09/05/2006 02:30 PM
|
|
**
Ron:
Create the field on the Base form and use
the copy function to place it on the Archive form. Have you tried
this?
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Ron Tavares
Sent: Tuesday, September
05, 2006 11:38 AM
To:
arslist@ARSLIST.ORG
Subject: Re:
Problem with Remedy Archiving when adding Views to the form.
**
Chris,
YES!! that is
exactly the issue. Thank You, for a while there I was thinking I was the
only one.
As for
Remedy's response, initially they opened a bug, SW00248651
But then it appears they closed it saying, (and I quote
from the support e-mail)
"After evaluating the information provided in the open bug
engineering determined that the behavior is as expected, with no plan to change
it in the future. Per their comments: The main purpose of a shadow form is to
keep the archive(or audit) data. Views are not required for that."
But this
statement is only true if you NEVER add any additional fields. Now, after
banging my head agains the wall a few times, I figured how to work around this.
By simply re-creating the field, from scratch, being careful to keep the
same properties and ID, I was able to add the field to the Archvie AND re-enabel
Archiving. (Even though Remedy doesn't support adding fields directly to
the Archive form.) BUT, the problem I am having is with the Radio Button
field. Try creating one of these dirctly on the archive form and you
cannot set the attributes. They are grayed out.
.ron
On 9/5/06, Chris Cook <[EMAIL PROTECTED]> wrote:
**
Ron,
What was Remedy's final response to this issue? I was
going to implement archiving on some forms over the next couple weeks...
I tested with a generic form and got the following
errors:
Field : Character Field:
VUI does not exist for the specified form : 536879784 (ARERR 388).
Field : Character Field:
Field/VUI name must be unique for the form -- there is already a field or
VUI using this name : Character Field (ARERR 392).
Look familiar?
Thanks.
- Chris
Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action
Request System discussion list(ARSList)" <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> >
09/05/2006 12:35
PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with Remedy Archiving when adding
Views to the form.
Ron,
Since you and others have likely not found the driver program I
will
spend a short minute on what it
is and what it is not.
It is:
) A very old Remedy base line
program.
) It allows you to
interactively "talk" to the ARS server from a command line.
) It requires a good deal of knowledge of the ARS
API content
(parameters
passed/received) from the APIs, but requires no
programming knowledge to
use. Just follow the prompts and supply the
right answers and when done the API command will be sent to the
ARS
server.
) Installed with the ARS server. (Maybe only when
you install the API
kit, but I always do that anyway.) On Windoz it is
compiled into
driver.exe under
Un*x's you can find it as "driver".
) source code can be found at
<ARServer_Install_dir>/api/src/driver
) if you like Java instead of C then check out
<ARServer_Install_dir>/api/src/JavaDriver
It is NOT:
)
Officially supported by Remedy. (But the whole API is in
theory
anyway. Just not this
implementation in this command line tool.)
) An excuse to not use the Admin tool. There are lots of things
that
you can do poorly in here. So use it when you have to, and do not
use
it when you can.
) easy to use
) impossible to break things with. :) You have been
WARNED.
The starting points...
// Basic commands
// how to get some help of what to do
next
h <-- gets you the
menu of commands that is spit out at the beginning
// setup a session with the ARS server
init <-- initializes the C client stuff.
log <-- sets server/username/password
stuff
ssp <-- sets AR Server
TCP/RPC ports (if needed)
// other commands of note:
rec <-- records all command prompts to a file so that
they can be
replayed ( executed )
later
srec < -- stop a recording file
Use it if you need to.
Read the source if you need to.
Read the C API PDF if you need to.
There is some low level stuff in there, but sometimes you need it.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/5/06, Ron Tavares <[EMAIL PROTECTED]>
wrote:
> **
> First, thank you all for your suggestions on
this. I beleive that the way
> to fix this problem is to create the
10th view in the HD Archive form. Then
> all new fields should carry over correctly. Unfortunately,
I haven't been
> able to do this
and Remedy Support has not provided a process for doing it.
>
> Carey,
> You mentioned giving the 'driver' program a shot. I'm
afraid I never used
> this tool.
Is this the same as archgid that Fred referred to? Is this
a
> Remedy utility or 3rd party
and how can I get it.
>
>
Thanks,
> .ron
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