The operational categorization is meant to be used to define the action/process. Example: Install-> Software
The product categorization is meant to be used to define the object that action/process is performed against: Example: Software-> Adobe-> Acrobat-> 6.0 I thought there was some kind of linkage between the DSL and the product categorization, but it's been too long since I looked at it. Axton Grams On 9/7/06, Rick cook <[EMAIL PROTECTED]> wrote:
** I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, September 07, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Product/Operational Categorizations in ITSM7 ** So I'm not looking to re-kindle the CTI discussions... :-) But for those of you implementing ITSM 7 have you found that the operational categorizations are pretty much CTI's (in the traditional sense)? And product categorization is tied more closely to the CMDB? I guess what I'm trying to figure out is if we can use the traditional CTI excercises to define the operational categorizations... Loving ITSM7, -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-6125 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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