Thank you for all of the great links. I will check them out today. And thank you for the warm welcome. i only hope i will be able to give back soon. Luckily it looks like, my boss will be getting me the funding to start the RSP Cert. here soon. seems i'm starting to get him to realize exactly how complex this system is. There seems to be quite a few people out there that think its just a simple helpdesk ticket database.... honestly though, so did i until i started to dig into it some.
Back to it. Later gaters. Jas Will Du Chene wrote: > > Modeling is one of the best ways of learning. A student generally watches > something being done, and then tries to do it on their own, or with a > little help. > > In the AR System world, the same thing holds true. It is > possible to get ones hands on some definition files and examples which > have already been done, and examine them piece by piece. Sometimes it is > even more of a challenge to try to improve upon the design. To start > things off, you might want to consider downloading and loading onto a > development instance of the AR System some of the files which can be found > at: http://www.buoyantsolutions.net/Download.html. Gidd has a collection > of them out there that is pretty impressive. > > Presentations and gizmos make the task of administering the system a good > deal easier. Each time that some one develops a new toy, it becomes a > got-to-try-it-out sort of thing. You can find quite a few toys on Gidd's > site, and on Matt Reinfeldts site - http://www.mattreinfeldt.com/site/. > Some very useful tools can be found at: > http://www.remedytools.com/downloads.htm. > > Although it might be a little aged, there are several links on a variety > of topics relating to the AR System on the Dave Adams's site: > http://www.soton.ac.uk/~_remedy/. Similarly, there is a new one called > 'ARSWiki' that has caught some attention here and there that is put > together by Axton (who was this years MVP). His site is located at: > http://arswiki.org/wiki/. > > Then there was the arsdeveloper site (http://www.arsdeveloper.com), but > when I stopped out there a short time ago I saw a message which said that > it had been defaced by a 'security research group.' Script kiddies > occasionally get lucky. How quaint. > > There is a good deal of material on these sites which might be of some > assistance in learning the AR System, and sort of filling the gap. Of > course, the support site has several tools, and examples in the community > based developer site. > > Welcome, by the way, to the list family. It can be a strange > place at times. It is somewhat disfunctional every now and again when > personalities/people clash on this topic or that, but you'll find no other > resource as fine in the community as this list. Any foreign language > skills that you have are going to come in handy, as Zandish is sometimes > used. > > > > > > On Fri, 8 Sep 2006, James Ducharme wrote: > >> If you've looked at any of the code you'll realize that it's just basic >> if-then-else statements. Nothing more complicated than that. Every >> language >> has that basic functionality. It's just a matter syntax. >> >> Roles and permission groups are key as well if you want security. >> Also - browse this site and some others to find best practices and quick >> fixes to issues you can't resolve on your own.. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] Behalf Of NoSuchStudios >> Sent: Friday, September 08, 2006 10:12 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: new remedy admin needs training advice (U) >> >> >> I'm definitely going to take the BMC courses as soon as i can get funding >> for >> it. >> >> I'm in a somewhat unique position right now. Our organization is just now >> switching to Remedy. I just happen to be here and i've got a pretty good >> history with my company at picking up new things quickly. I've had a few >> situations where our clients needed something and didn't have anyone to >> support it yet. So now i'm here. >> >> I'm fortunate since i'm here at the ground floor of this integration but >> behind the curve because i arrived a week before our consultant left so >> she >> was only able to show me the day to day basics of backups and some basic >> administration. >> >> I will try what you suggested with the app. So far i've figured out how >> to >> modify forms and create some basic new functions with escalations and >> AL's >> but thats it so far. Its pretty slow going but its getting easier. >> >> If anyone has some good suggestions for books to get that would be >> helpful. >> I'm headed to the store for a beginners programming resources and such so >> if >> anyone has some recommeded reading it would be very helpful. >> >> PS. Thank you all for the support. Its good to know there's a resource on >> the Net where a n00b can feel welcome and ask the occasional silly >> question. >> >> jason >> >> Barber, Dave wrote: >>> >>> I just wondered about your background. >>> >>> I came into Remedy development with a history of developing in a range >>> of languages (some VB, FoxPro, RPG, a bit of Java, etc), and for myself, >>> the Admin course I went on (part 2) was a little basic, but I figure >>> that it would make a very good foundation. After that course, any >>> queries I had were answered by this list, its by far and away the best >>> resource I've seen for any development system. >>> >>> The only alternative I could figure would be if you had any other Remedy >>> developers at your organisation who would be willing to pass on some of >>> their skills. >>> >>> Regards >>> >>> Dave >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios >>> Sent: 08 September 2006 14:51 >>> To: arslist@ARSLIST.ORG >>> Subject: Re: new remedy admin needs training advice (U) >>> >>> I've got some experience with HTML but not the others. >>> >>> To better give you all an idea of where i'm coming from. I came from a >>> high-tempo helpdesk. i fixed hardware and troubleshot apps and did >>> server maintenance and backups. i have no programming experience yet. >>> >>> Is this the way to go? C, VB, etc? >>> >>> >>> Barber, Dave wrote: >>>> >>>> Have you had any background in any sort of application development - >>> ie. >>>> Anything like VB, C, or even HTML coding? >>>> >>>> Regards >>>> >>>> Dave >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios >>>> Sent: 08 September 2006 14:43 >>>> To: arslist@ARSLIST.ORG >>>> Subject: Re: new remedy admin needs training advice (U) >>>> >>>> unfortunately no. all my experience is all helpdesk and server >>>> administration related. I've just started studying Oracle and i've dug >>> >>>> into the books that came with ARS but thats all i've got so far. >>>> >>>> Jason >>>> NoSuch >>>> >>>> >>>> Hennigan, Sandra H CTR OSD EOST wrote: >>>>> >>>>> UNCLASSIFIED >>>>> >>>>> Do you have any database or account management experience? >>>>> >>>>> Sandra Hennigan >>>>> >>>>> OSD Remedy Administrator >>>>> Office # 703-602-2525 x251 >>>>> CACI - Ever Vigilant(tm) >>>>> >>>>> Apparently, there is nothing that cannot happen today. Mark Twain >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: Action Request System discussion list(ARSList) >>>>> [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios >>>>> Sent: Wednesday, September 06, 2006 2:56 PM >>>>> To: arslist@ARSLIST.ORG >>>>> Subject: new remedy admin needs training advice >>>>> >>>>> >>>>> Hi all, >>>>> >>>>> I've recently been assigned the title of Remedy Administrator...the >>>>> problem...i'm a Sys Admin with very little Remedy experience and my >>>>> company won't be able to get me into training until january or so. >>>>> >>>>> My question is this. What should i be studying outside of the remedy >>>>> manuals so i can become at least fairly proficient. I've managed to >>>>> work out some basic things like CTI's, basic AL's and escalations, >>>>> and >>>> >>>>> some basic CM and Helpdesk administration but its been very very >>> slow. >>>> >>>>> What programs, languages, etc.. should i be focusing on? >>>>> >>>>> Any advice would be much appreciated. We're working on a Windows 2k3 >>>>> platform with AR System 6.3 and Oracle 9i. >>>>> >>>>> V/R >>>>> >>>>> Jason >>>>> NoSuchStudios >>>>> >>>>> -- >>>>> View this message in context: >>>>> http://www.nabble.com/new-remedy-admin-needs-training-advice-tf222892 >>>>> 0 >>>>> .h >>>>> tml#a6177596 >>>>> Sent from the ARS (Action Request System) forum at Nabble.com. >>>>> >>>>> _____________________________________________________________________ >>>>> _ >>>>> __ >>>>> _______ >>>>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>>>> >>>>> _____________________________________________________________________ >>>>> _ _________ UNSUBSCRIBE or access ARSlist Archives at >>>>> http://www.wwrug.org >>>>> >>>>> >>>> >>>> -- >>>> View this message in context: >>>> http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28 >>>> U% >>>> 29-tf2235514.html#a6209165 >>>> Sent from the ARS (Action Request System) forum at Nabble.com. >>>> >>>> ______________________________________________________________________ >>>> __ >>>> _______ >>>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>>> >>>> ______________________________________________________________________ >>>> _________ UNSUBSCRIBE or access ARSlist Archives at >>>> http://www.wwrug.org >>>> >>>> >>> >>> -- >>> View this message in context: >>> http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U% >>> 29-tf2235514.html#a6209302 >>> Sent from the ARS (Action Request System) forum at Nabble.com. >>> >>> ________________________________________________________________________ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> >>> >> ____________________________________________________________________________ >> ___ >>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> >>> >> >> -- >> View this message in context: >> http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U%29-t >> f2235514.html#a6209739 >> Sent from the ARS (Action Request System) forum at Nabble.com. >> >> ____________________________________________________________________________ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U%29-tf2235514.html#a6211371 Sent from the ARS (Action Request System) forum at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
