Jackson, Is is possible that you are spending 5 minutes "in the queue" and being routed to voice mail to "meet your support contracts SLA conditions"?
-- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/22/06, Jack Samson <[EMAIL PROTECTED]> wrote:
I have been using the regular support number. I get the Voice mail when I try to request a license. I have heard that they let people go at BMC Remedy Support due to outsourcing over this past week..
<snip>
>From: Action Request System discussion list(ARSList) on behalf of Jack >Samson >Sent: Fri 9/22/2006 8:43 AM >To: arslist@ARSLIST.ORG >Subject: BMC/Remedy Support - Anybody at Support? > >All- > >I have been attempting to get a hold of Remedy Support for the past couple >of days and I keep getting forwarded to a voice mail. Has anyone else >experienced this? > >Regards, > >Jackson Samson >Remedy Administrator
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