Hi, L.J. Do a set fields of the $GROUPIDS$ keyword, you will find that they have taken care of that. Each Group ID is preceded and followed by a semi-colon. Even if it is the first, middle, last, or only ID in the list. Or, at least the last time I checked on 6.3. It could be different in a different version.
Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, September 22, 2006 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions In that case you would need to do something similar to what Remedy does on its 'Show Members' query ( 'Group List' LIKE ( $Group Number$ + ";%" )) OR ( 'Group List' LIKE (( "%;" + $Group Number$) + ";%" )) OR ( 'Computed Grp List' LIKE ( $Group Number$ + ";%" )) OR ( 'Computed Grp List' LIKE (( "%;" + $Group Number$) + ";%" )) To ensure you get the ones that have ; in fron and in back as well as those that are only in back L. J. Head Software Engineer Remedy Approved Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, September 22, 2006 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions For this case, why not use the $ GROUPIDS$ keyword? Run If $ GROUPIDS$ LIKE "%" +";1234;" +"%" I'm sure the run process will work as well. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, September 22, 2006 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions As someone else mentioned you could do a $GROUPS$ LIKE "%Your Group Name%"...but that has the downside of possibly matching more than one group if you didn't design your group names with this in mind, such as if you want to match on a group named 'Smith' and you also have a group named 'Smithy'...then either group would match your LIKE "%Smith%" qualification. Remedy added the setfield run process to allow for specific checking of a users membership in a group. L. J. Head Software Engineer Remedy Approved Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andre Hughes Sent: Friday, September 22, 2006 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions I have tried to set the permissions only to Group A in the AL... This did not work... everyone who uses the Helpdesk got the Active Link enforced, hence every group got the restricted search option. I really don't want to do a 2 step process, setting up another field and writing data to it. Isn't there a Run-if Qual that just checks for permissions? There has to be something like (Users group = Group A) How does Remedy do it? On Fri, 22 Sep 2006 11:02:10 -0600, L. J. Head <[EMAIL PROTECTED]> wrote: >I thought about that too but I thought I read something where he was wanting >to allow a certain group to do something that others can't...so I think >he needs to be able to determine if they are in that group and stop >them if they aren't. > > >L. J. Head >Software Engineer >Remedy Approved Consultant >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Worley Mark A Contr AFWA/XOO >Sent: Friday, September 22, 2006 10:55 AM >To: arslist@ARSLIST.ORG >Subject: Re: Active Link Run If Qualification - Check Users Permissions > >Another option would be to only set permissions for the active link(s) >in question to the new group. See the Permissions tab for the active link? > > > > >//SIGNED// >MARK A. WORLEY, Contractor, AFWA/XOO >Remedy ARS Support, SAIC >Commercial: (402) 294-8226 >DSN: 271-8226 >mailto:[EMAIL PROTECTED] > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head >Sent: Friday, September 22, 2006 11:45 >To: arslist@ARSLIST.ORG >Subject: Re: Active Link Run If Qualification - Check Users Permissions > >Do it in two steps....first active link does a setfield action to an integer >field with action $PROCESS$ @@:Application-Confirm-Group <Group ID> > >This will set the int field with either 0 or 1...1 being "current user >is a member of that group" >Then the second AL checks on that 0 or 1 and acts appropriately > > >L. J. Head >Software Engineer >Remedy Approved Consultant >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Andre Hughes >Sent: Friday, September 22, 2006 10:23 AM >To: arslist@ARSLIST.ORG >Subject: Active Link Run If Qualification - Check Users Permissions > >Hello All, >I am trying to find out the correct Active Link Run IF Qualification. I have >created a new Permissions Group via the Group form (Group A). I have >added several users to this group. The users also belong to the >standard App-Support permissions group for Helpdesk. I need to run new >Active Links only for this group; I am however unable to get the right >Run-If Qualification for the Active Link to check if the User belongs >to the new permission group. What is the correct verbiage to check for >a membership to a group? I am using AR server 6.3 with Helpdesk 6. >I am trying to restrict a certain group from performing a search on >tickets that have been created outside of their CTI. For example Group >A is only allowed a CTI of ABC and I don't want Group A to search on >CTI DEF, GHI etc... >Please help.... > >Thanks > >_______________________________________________________________________ >____ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ >____ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ >____ _ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ >____ ____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >======================================================================= >== ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
