Hi Carey Our Dev is split amongst a number of servers (web/db/app) and all server timezone setting are set as Eastern Time zone with Daylight Savings checked.
Are there other timezone setting other than the server & User tool setting that I could have missed... Are there any timezone settings related to Web Services? We are not using the Preference Server option on login... but I have been testing different user using different User preference server settings but timestamp is still on hour off If I chose AST (Atlantic Saving Time = GMT-4) in my User tool setting, the timestamp will showing correctly on the Blackberry... but the Windows User client shows the wrong timestamp. Thanks... dave Ps: sorry for one day response... I am a digester!!!! ------------------------------ Date: Tue, 26 Sep 2006 12:40:03 -0400 From: Carey Matthew Black <[EMAIL PROTECTED]> Subject: Re: Remedy/Blackberry interface - timestamp one hour off David, Check the Mid-tier host's timezone. My bet is that it is off, or the user preference TZ setting for the user your connecting to the Web Service with is wrong. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/26/06, CHAN, DAVID2 <[EMAIL PROTECTED]> wrote: > Hi James > > We have Eastern Timezone, with Daylight Saving Times set on our Windows > server. > > Our Windows client (User tool) and Web Client (mid tier) are showing the > proper timestamp. > > In the Web Services SOAP body... we are seeing (GMT-5) being passed in > the Date/Time values from Remedy when we should be seeing (GMT-4 = > Eastern time zone - daylight savings time) > > Is there another Date/Time setting that we are missing somewhere? > > Regards > > David Chan > > > > > ----------------------------- > > Date: Mon, 25 Sep 2006 12:41:31 -0700 > From: "McKenzie, James J C-E LCMC HQISEC/L3" > <[EMAIL PROTECTED]> > Subject: Re: Remedy/Blackberry interface - timestamp one hour off > > This message is in MIME format. Since your mail reader does not > understand > this format, some or all of this message may not be legible. > > ------_=_NextPart_001_01C6E0DA.9A0CE40A > Content-Type: text/plain > > Dave: > > What timezone is your server set to? > > James Mckenzie > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of David Chan > Sent: Monday, September 25, 2006 12:01 PM > To: arslist@ARSLIST.ORG > Subject: Remedy/Blackberry interface - timestamp one hour off > > Hi All > > We are testing a Remedy Rim Blackberry interface using RIM BES/MDS > server > setup through Remedy webservice. All our Remedy timestamp are appearing > one > hour ahead on the Blackberry... which might seem to be timezone or > daylight > savings time related. > > We did notice that the web service SOAP response for these timestamp are > (GMT -5) but we are in (GMT -4... Eastern Standard Time with Daylight > savings enabled). We don't know why or where it is getting (GMT-5). > > Both the Remedy app server and the Remedy midtier server are running on > Windows 2k3. Java 1.4.2. ARS 5.1.2 > > Any help, suggestions or tips are greatly appreciated > > thanks... dave > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
