David, So here is how I think it all works...
An ARS Web Service has to pass through a Mid-Tier. That Mid-tier may or may not be configured to use a preference server. That will drive if the users individual preferences are a part of this equation or not. Based on your response I would guess that the Mid-Tier is configured to use a preference server. I would also guess that if the user/Mid-tier does not have a set of preference for the give user it will default to the TZ for the OS of that Web server is running on. If that is accurate and the ARS Server TZ setting is correct then the values should be "correct". (They still may not be what you expect, but they should be correct.) I would try to verify these things with the following tests: 1) Login to the Mid-tier config (/arsys/shared/config/config.jsp) 1.a) Change a setting and save them. This will update the .../mid-tier/WEB-INF/classes/config.properties file. The second line in that file will have a timestamp and a timezone listed in it. Verify that it is correct. 1.b) Also verify that "Preference Server(s)" setting while your there. You will need that values for part #3. 2) Check the Server information in the Admin Tool 2.a) Login to the Admin tool, select the AR Server and click on File->"Server Information..." 2.b) Check the "Platform" tab and verify that the "Server Time" value is correct. 3) Check the User Preference record(s) for the user in question. 4) Last but not least... If you still think things are sideways... look at the DB data and translate it from epoch GMT to the right timezone value and confirm that the value your expecting to see is the correct value. HTH. And no worries about being a digester. :) But if you mention that in your posts then people might know to send you the mail directly too. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/27/06, CHAN, DAVID2 <[EMAIL PROTECTED]> wrote:
Hi Carey Our Dev is split amongst a number of servers (web/db/app) and all server timezone setting are set as Eastern Time zone with Daylight Savings checked. Are there other timezone setting other than the server & User tool setting that I could have missed... Are there any timezone settings related to Web Services? We are not using the Preference Server option on login... but I have been testing different user using different User preference server settings but timestamp is still on hour off If I chose AST (Atlantic Saving Time = GMT-4) in my User tool setting, the timestamp will showing correctly on the Blackberry... but the Windows User client shows the wrong timestamp. Thanks... dave Ps: sorry for one day response... I am a digester!!!!
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