I will
assume some Remedy training and
it is
just a new application.
If you
don't know Remedy, Do not touch the application(s)
until
you have at least taken some web based training and
preferably taken a course or two. Otherwise you are
likely
going
to break the system.
so,
assuming you know Remedy,
then,
along with the other suggestions:
With
the User tool turn on client side logging,
and do
some typical tasks.
Look
at the log to see what workflow is fired.
...
Daniel
__20060125_______________________This posting was submitted with HTML in it___-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Dunn, Eric
Sent: October 2, 2006 11:48
To: arslist@ARSLIST.ORG
Subject: Re: I need guideYou can also learn a whole lot by reverse engineering the current system in place. You can learn the admin tool, learn the applications with their workflow and learn standard naming conventions (assuming there are some). If the previous developers took the time to document, you can also learn the companies business practices or processes via the workflow. just my 2 cents...Eric W DunnProgrammer Analyst III - Remedy/Collaboration(281)465-1265
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday, October 02, 2006 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: I need guideUnfortunately, it is not uncommon. The first thing you should have done you already did - sign up here. The second thing you should do is log into Remedy's support site (I assume your company has valid support) and download any ARS documentation for the version you are running, and then read it. The third thing you should do (good luck with this one) is to get your boss to at least give you the first Admin training course. After that, just open the admin tool and create a new form to get the feel for the application - it's not that hard to use, and the only code syntax you need in the workflow is SQL.If you want some practice creating a form and some workflow, I would start with a basic bug tracker. It's easy to build and actually useful when you're done.Rick**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis Solomon
Sent: Monday, October 02, 2006 8:29 AM
To: arslist@ARSLIST.ORG
Subject: I need guideI am new ARS Administrator and the company I am working for utilizes all customed applications. I am not given any training on their system and it makes my work difficult. Is it normal for companies to put new people to work with out giving any training on the system? Please advise me on how should I handle this.Thank you in advance.
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