Usually, when I do an import I take out all the quotes out of the file. Though I usually use excel to edit cvs files, excel puts qoutes around everything. Not sure if this is your problem.
Bob Halstead Advanced Services "The superior man cannot be known in little matters, Bresnan Communications The small man may not be entrusted with great concerns, Billings, Montana but he may be known in little matters." Office: (406) 869-5624 Confucius, The Confucian Analects Cell: (406) 697-8083 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, October 02, 2006 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Import Question Kevin, Based on the supplied information I can not tell if it is a bug or a human error. :) A few question to try to short it out. Can you supply a sample data value for a row or three? Are you using group ID format or English string formats? Have you looked at what a CSV file, that was exported using the User Tool, looks like for the values your trying to import? You might have better luck with an ARX formatted file. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/2/06, Kevin Shaffer <[EMAIL PROTECTED]> wrote: > ARS 7.x > > Can you import assignee group from a csv. Everytime I do it, my > assignee group always goes to Public, even though my csv file contains different > values. Is this a bug or am I doing something wrong. > > Thanks > > Kevin ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
