**
Hello all,
The problem has been solved. i didn't know that an innocent
looking Active Link was clearing up the CTI values everytime someone opens
the ticket through the user tool.
Mikhail
Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Wednesday, October 04, 2006 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working What do you see when
you look at the fields in the database? Are they populated with the
correct values? Since those are valid
values, have you checked for workflow that is clearing those values on display
when they are “To be categorized”? Some alternate
tests:
2.
If you create the same ticket manually via the WUT and use “To be categorized”
for the CTI values, does “To be categorized” show up when you reopen the
ticket? Not knowing what
application you are referring to, I’m just throwing out
ideas… //SIGNED// CRAIG J.
CARTER From: Action
Request System discussion list(ARSList) [mailto: Hello
Craig, Thanks for your reply.
That made me think, because the values for "Item" relies on what is being
selected in "Type", which also relies on what's being selected in "Category".
But yet, these are valid values for all fields. If I choose "To be categorized"
in "Category", then I can choose "To be categorized" in "Type" and so then also
"To be categorized" for "Item". But when I view the ticket in User Tool, the
values for Category, Type, and Item are still
blank. Mikhail
Serate Remedy Development
Team Information
Technologies (403)
210-9308 [EMAIL PROTECTED] From: Action
Request System discussion list(ARSList) [mailto: ** You didn’t mention the
application but are these valid values for those fields? In CSS, the value
is generally “Uncategorized” for the default value. CRAIG J.
CARTER From: Action
Request System discussion list(ARSList) [mailto: Hello List, Category (200000003) : "To be
categorized" Has
anyone come across this kind of problem before? Anyone have any ideas what's
going on?
__20060125_______________________This posting was
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Title: C API --> Create Ticket using Email: Category, Type, Item not working
- Re: C API --> Create Ticket using Email: C... Carter, Craig J Civ ARPC/DPD
- Re: C API --> Create Ticket using Ema... Mikhail Serate
- Re: C API --> Create Ticket using Ema... Mikhail Serate
- Re: C API --> Create Ticket using Ema... Ray Gellenbeck