We use Helpdesk and Change Management. Looking at the documents I have
downloaded from Remedy Support on the ITSM 7 apps. I would guess my
time line should be geared toward a new implementation and not an
upgrade. Meaning whatever processes my organization went through in the
last roll out will need to be duplicated, with an emphasis on business
process changes and training. Is that accurate?
Thanks
Kyle
Axton wrote:
Your image of the process changes are accurate in their relation to
the business. A lot of the time calculation will be driven by
which/how many apps you use and the extent to which they are utilized.
Axton Grams
On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote:
I know this is a case by case issue, but does anyone have a general time
estimate on how long it might take to upgrade a ARS 6.3/ITSM 5.6
Solaris/Oracle environment to ARS 7.x/ITSM 7.x Solaris/Oracle. When
my organization implemented ITSM 5.x, it took several months with fit
gap, configuration meetings, development, and testing. I realize that
the applications are drastically different, so there could be
significant training and business procedural changes involved. I would
image this process would be similar to starting from scratch since the
ITSM apps have changed so much?
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
