So, you think it would be a better idea to have "contact us" email form
pop up that would allow the user to submit the email through the ARS?
Now that you mention the random email client, I have experienced that as
well. Come to think of it, a lot of websites don't use the mail to
feature as much as they use a form driven approach these days.
Thanks
Kyle
strauss wrote:
Careful what you ask for - if you do implement something like this you
can expect a lot of questions from users who did not know that their
desktop OS considered something to be the "default mail program."
Clicking on a mailto link on the four machines in front of me will bring
up (from left to right) GroupWise, Outlook Express, Outlook 2003, and
Apple Mail. In some colleges you would still get Pegasus mail. Users who
always use some sort of web-based mail will simply get a surprise.
I run into something similar to this whenever someone (or the creator of
the desktop image for an entire college/department) has set their
default browser to FireFox, which is not supported on either our 5.1.2
or our 6.3 mid-tier. The result could be more of an annoyance than a
convenience unless you are targeting a very specific user base with
homogeneous desktop configurations.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert
Sent: Wednesday, October 11, 2006 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Launching Email Client from Button within ARS
Well, shouldn't you be able to launch a "process" from the client with
an active link? Thought I read that somewhere in the list a few
days/weeks ago..
On the midtier, I would think this would be a lot easier. You could you
just include a HTML achor tag into the page header or footer?
On the Client though, I believe, and I'm just theorizing, that you can
do a "Run Process" action and just put in the path to the email client.
It is possible though that everyone isn't using the "correct" email
client with their own company, so you might be limited in that aspect.
Also, I'm not sure if this works, but if I do a run command in windows:
mailto:[EMAIL PROTECTED] it pops up the appropriate email client with the to
field filled in. Not sure if this is possible from a remedy stand point
but maybe points you in the right direction.
Bob Halstead
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, October 11, 2006 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Launching Email Client from Button within ARS
Anyone got any ideas?
Thanks
Kyle
Kyle Whitley wrote:
Is it possible to launch a users email client with the TO: populated
via a button AL action. This would be used on the mid tier and
client. Very similar to what happens when you click a "Contact Us"
link on a website. Could this be done using OLE or DDE, or is there
some other way to get this done?
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia
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--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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