I think that would be your best way.
Bob Halstead -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, October 11, 2006 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Launching Email Client from Button within ARS So, you think it would be a better idea to have "contact us" email form pop up that would allow the user to submit the email through the ARS? Now that you mention the random email client, I have experienced that as well. Come to think of it, a lot of websites don't use the mail to feature as much as they use a form driven approach these days. Thanks Kyle strauss wrote: > Careful what you ask for - if you do implement something like this you > can expect a lot of questions from users who did not know that their > desktop OS considered something to be the "default mail program." > Clicking on a mailto link on the four machines in front of me will > bring up (from left to right) GroupWise, Outlook Express, Outlook > 2003, and Apple Mail. In some colleges you would still get Pegasus > mail. Users who always use some sort of web-based mail will simply get a surprise. > > I run into something similar to this whenever someone (or the creator > of the desktop image for an entire college/department) has set their > default browser to FireFox, which is not supported on either our 5.1.2 > or our 6.3 mid-tier. The result could be more of an annoyance than a > convenience unless you are targeting a very specific user base with > homogeneous desktop configurations. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center http://remedy.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert > Sent: Wednesday, October 11, 2006 1:42 PM > To: arslist@ARSLIST.ORG > Subject: Re: Launching Email Client from Button within ARS > > Well, shouldn't you be able to launch a "process" from the client with > an active link? Thought I read that somewhere in the list a few > days/weeks ago.. > > On the midtier, I would think this would be a lot easier. You could > you just include a HTML achor tag into the page header or footer? > > On the Client though, I believe, and I'm just theorizing, that you can > do a "Run Process" action and just put in the path to the email client. > It is possible though that everyone isn't using the "correct" email > client with their own company, so you might be limited in that aspect. > Also, I'm not sure if this works, but if I do a run command in windows: > mailto:[EMAIL PROTECTED] it pops up the appropriate email client with the > to field filled in. Not sure if this is possible from a remedy stand > point but maybe points you in the right direction. > > > Bob Halstead > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley > Sent: Wednesday, October 11, 2006 12:27 PM > To: arslist@ARSLIST.ORG > Subject: Re: Launching Email Client from Button within ARS > > Anyone got any ideas? > > Thanks > > Kyle > > Kyle Whitley wrote: > >> Is it possible to launch a users email client with the TO: populated >> via a button AL action. This would be used on the mid tier and >> client. Very similar to what happens when you click a "Contact Us" >> link on a website. Could this be done using OLE or DDE, or is there >> some other way to get this done? >> >> Thanks >> >> Kyle >> >> > > -- > Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology (OIIT) Board of > Regents of the University System of Georgia > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
