Ricki:
Are these two users in the same groups and is the User tool installed on the same operating system?
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ricki Haines
Sent: Thursday, October 12, 2006 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Requester error, but only for some
Hello List,
ARS 6.0.1 patch 1490
Admin and User 6.03 patch 17
Win2003, SQL 2000
Our end users are beginning to enter tickets using Remedy Requester.
Problem is, some can and some can't. I've logged into the User Tool on my PC using different users logins. All have read licenses (submitter mode locked on the server). When I submit a ticket under one user's login it works fine. When I submit a ticket under another user's login I get an error message saying that some fields cannot be set to NULL - ARERR 326.
Both types of users have the same permissions. The fields generating the error have public permissions and allow any user to submit.
I did an AL logging for both types of users and the pass or fail qualifications are different for each. Remedy Support said to change RR:RNR-SetLoginInformation If Action 1 from Requester Name = $Requester Name$ to Requester Name = $USER$. That makes no sense and goes against KB entry 10087. I can't figure this one out.
Thanks for your help,
Ricki Haines
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