Re: Crystal Report timeout

[Frank Caruso]

** One thing you might look at would be putting the ODBC users on their RPC thread. I know this won't help with timeouts (maybe if it is Remedy timing out) but at least those users won't be tying up database threads that are being utilized by end users within the application.

On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

**

Stephen:

 

The only method that I know of to fix this is indexing.  Sadly, the value used for database retrieval is fixed and is being exceeded.  You don't state which database you are using either....

 

James McKenzie

L-3 GSI

 

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From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stephen Lumini
Sent: Friday, October 13, 2006 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Crystal Report timeout

**

Hey all,

 

We are having an issue with Crystal Reports that are timing out.  They use the Remedy ODBC driver to get to the DB.

 

The reporters want to be able to extend the timeout value.  There isn't time right now to look at making the reports more efficient.  After contacting Remedy, the best I got was to make changes to the AR.ini file which may or may not help.

 

Anyone else fix this problem?

 

Thanks

Stephen

ARS 7.0

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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
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