The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall.
My only quibble is with how they set my profile up. They now use an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addresses as a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more. We'll see how long it takes them to fix those.
But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast page loads.
Rick
On 10/16/06, strauss <[EMAIL PROTECTED]> wrote:
__20060125_______________________This posting was submitted with HTML in it___
Looks like they will have some serious bug-suppression to do on the new
SupportWeb. The patches pages is only showing one patch per product for
most products, and it is never the most current patch on the ones that I
looked at (usually not even the current version of the product). Other
searches - I tried the CMDB - turn up patches for several other products
besides the CMDB, but not the current patch for CMDB 2.0. Interesting.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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