I will go you one better. They don't even have my profile on record. I have attempted to correct this now for the last 3 hours and no luck. I am pulling my hair out over this one.
Christopher Pruitt Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, October 16, 2006 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb I see two major issues. 1) I am seeing the wrong Support ID tickets. (Same company, different department. At least it is that close, but it is just as wrong as me seeing Rick's tickets.) 2) I am not seeing the Mid-Tier being used.... What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more sense than that, but I guess not.) Given those two things... How could it be a "Success?" ( It feels like a BIG step backwards to me. Wrong data, Wrong tech, not "eating their own dog food".... etc...) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/16/06, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > The conversion actually went better than I thought it would, based on > past experience. I agree that they still have some data to backfill, > but it seems pretty functional overall. > > My only quibble is with how they set my profile up. They now use an > email address for a login ID, which isn't so bad except that the one > they are using for me is one with which I am no longer affiliated > (which is why most/all of us do NOT use proprietary email addresses as > a primary ID - people change companies), and a primary Support ID of a > long-lost customer that isn't even active any more. We'll see how > long it takes them to fix those. > > But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast > page loads. > > Rick > > > On 10/16/06, strauss <[EMAIL PROTECTED]> wrote: > > Looks like they will have some serious bug-suppression to do on the > > new SupportWeb. The patches pages is only showing one patch per > > product for most products, and it is never the most current patch on > > the ones that I looked at (usually not even the current version of > > the product). Other searches - I tried the CMDB - turn up patches > > for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. > > > > Christopher Strauss, Ph.D. > > Remedy Database Administrator > > University of North Texas Computing Center > > http://remedy.unt.edu/helpdesk/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
