I'm waiting for licenses right now also, but only requested them 10 minutes ago. That was not a clearly marked process either!
Susan
On 10/17/06, Laura York <[EMAIL PROTECTED]> wrote:
Has anyone been able to get licenses from the new site. I put a request in
several hours ago and still have not received my license keys. I got a
message that said my request was successful and they would be emailed to
me...
Laura York
Remedy Support
generationE Technologies
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, October 17, 2006 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
I can get in, but can't d/l patches! Didn't anyone do any testing before
they went live? Are we going to get a credit for the days we can't get
support to work? You know, like the cable company???
No Cable = bill credit
No Support = Bill credit????
I get a lovely message telling me that if I want to d/l patches to use the
following sign on and password - they don't work!
rpatches/SuppOrt89 (letter O) Didn't work
rpatches/Supp0rt89 (number Zero)Didn't work
They should have used a better format...
Claire (very grumpy)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor
Sent: Tuesday, October 17, 2006 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - Fixed?
Hey, Y'all:
My account has been fixed. Can someone else who was having issues, yesterday
check theirs?
I am able to see some of my cases now. I'm so proud of them. I love this
site.
The contents of the Created By column on the Update Issue Details table is
kind of cute: "Vantive Houston Data Conversion".
Yep, we notice everything. :)
Since, it seems to be kind of difficult to get through to Customer Service,
may I suggest to the individuals managing the new site to add some type of
temporary Feedback link to automatically submit issues/enhancements specific
to the website.
If someone saw a link on the page already, please let me know.
Just in case someone's listening:
1. Decrease the size of the height and width of the top and left banners,
respectively. It's causing a serious and annoying scroll issue in the
actual mid-tier frame.
2. I've only seen a logout link on one page. Someone mentioned seeing it
somewhere else. Either add a logout button to each page, or make it plainly
visible.
So far when I can't quite remember where I've seen the logout link, I've
been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of
their site.
Overall, I'm pleased. I'm sure it only gets better from here.
Michelle
ESM Mission: "To provide the most accurate, timely, and actionable
information to our customers so that they can effectively support the Mary
Kay IST environment".
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