Support says that this is a known issue (that has not made the knowledgebase yet, I guess) with the following resolution:
"This is caused by the SHARE:Application_Properties records for Assignment Engine. When it used to say 7.0 as the version, the ITSM 7.0 installers would accept it and move on. However, now that there is Assignment Engine 7.00.01, the installer checks the SHARE:Application_Properties records for Assignment Engine and doesn't recognize the version. This is a known issue, and there is a simple workaround for this: You can locate the SHARE:Application_Properties records for Assignment Engine in your User tool, and modify the version from 7.00.01 to 7.0, save the record, and then run the ITSM 7.0 installs. Once they're completed, you can always go back to the SHARE:Application_Properties records for Assignment Engine in your User tool and modify the version back to 7.00.01." Beats the heck out of uninstalling the 7.00.01 Assignment Engine and installing 7.0 in its place before ITSM. The Incident Management 7.0 installation runs once this change has been made. It is too early to tell if it completes, or if any of the other installers I need to run (PM, CM, RKM, SLM) will hit similar traps. Chris -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, October 26, 2006 2:27 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0 installation failing on ARS 7.0.01 Has anyone hit this one yet? Install clean Win2K3Ent x64 server with ARS 7.0.01, AREmail 7.0.01, the 7.0.01 Clients, CMDB 2.0.0, Approval 7.0.01, and Assignment Engine 7.0.01 just like the prerequisites say for ITSM 7 (but use all 7.0.01 installers). Try to install Incident Management 7.0 and get following error: "A newer version of Remedy Assignment Engine detected on your ARSystem server, installation cannot continue." I have to assume that the installer scripts are still the biggest problem with ITSM - they have been since the beginning. I have placed a ticket on this but they are running 2-3 days behind on answering ours. If this is something that is supposed to be in the missing English Release Notes for 7.0.01 (I have only an advance copy - SupportWeb STILL has not gotten them posted AND they closed the ticket where I reported that failing), I have not found it. Of course it is not in the ServiceDesk Release Notes either since they pre-date ARS 7.0.01. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
