Tony,
I'm encountering the ARERR 9084 error message as well when I am doing
exactly what you describe - switching between Firefox (my primary
browser) and IE. I only tired IE because when I was attempting to
search the knowledge base for an undocumented error message (ARERR
9381) and my browser caught a JavaScript exception (and the search
didn't work).
<rant>
I'm glad to see that Remedy has such tremendous faith in the latest
generation of their products (i.e., 7.0). They're probably right.
Since the Support Web infrastructure is likely considered to be a
mission critical application for their support organization ... they
shouldn't be on the bleeding edge. Better let customers brave enough
to venture into uncharted territory find the bugs and problems
first. Or perhaps just wanted to wait until the .1 release because
<sarcasm>no good system administrator would ever install a .0 version
of a product into a production environment. I guess I should be
thankful that they didn't upgrade from a product that is no longer
supported (5.1.2) to a product that is last in the list of supported
products (6.0.1)</sarcasm>.
</rant>
Happy friday everyone!
Derek
On Oct 25, 2006, at 2:21 PM, Tony Worthington wrote:
Nothing like that here... I think it may have something to do with me
switching back and forth between Firefox and IE -- as this error
occurs
over and over throughout the day.
And I am betting that having a squid proxy server between here and
there
isn't helping matters either...
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Robert Page <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
10/25/2006 12:38 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SupportWeb patch download - ARERR [9084]
Tony
I know you got in but did you have a windows mobile device
connected to
your
PC at the time? I have found this causes issues with our set up
because
the
windows device gets it own ip address which causes the user tool
and mid
tier problems, it is fixed in ars 6.3 patch 18 which I am currently
testing,
wonder if the support web site have similar problems?
Cheers
Robert
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: 25 October 2006 14:26
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb patch download - ARERR [9084]
Heh. That worked. Now I get a:
ARERR [9093]
User is currently connected from another machine
Do you wish to override? [Yes]
Thanks Stephen!
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Heider, Stephen" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
10/25/2006 08:18 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SupportWeb patch download - ARERR [9084]
Try changing your password and re-login.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, October 25, 2006 9:17 AM
To: arslist@ARSLIST.ORG
Subject: SupportWeb patch download - ARERR [9084]
Has anyone received the following error message when trying to
download
patches? And figured out a workaround?
The following error(s) occurred while trying to process your request:
ARERR [9084]
User is currently connected from another machine
*sigh*
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
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