Richard:
Support has not been offshored as much as it has been automated. I am very pleased when I get a human on the phone with the quality of service provided by BMC.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Crosby
Sent: Tuesday, October 31, 2006 11:14 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support(less)
**
Wonderful,
Opened a few tickets with BMC support and getting very canned/scripted responses back that provide little-no-help. I'm so glad support has been offshored...:/
Anyone else seeing this or is just my bitter self?
Richard
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