**
David:
You have a valid point. I would consider ITSM 5.6
compliant (it was basically a rework of 5.5 to move BMC's fields out of the user
number range) and ITSM 6.0 not.
Getting the CMDB compliant may take major effort on BMCs
part.
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, October 31, 2006 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Classes James No. The bit I am
objecting to is your assertion that going to one class (or two classes or 1000
classes) will make it not ITIL compliant. This is not
true. One other point.
The only version of Remedy ITSM that I can find that is ITIL certified is ITSM
version 5.5. I cannot find any certification for any version of ITSM that
includes Atrium (versions 6 and 7) in the PinkVerify lists. Certification
of one version does not confer certification on subsequent versions, especially
when there are major differences. So the Remedy CMDB may not even be certified
yet. David
Sanders Remedy Solution
Architect ========================== ARS List Award Winner
2005 Best 3rd party Remedy
Application tel +44 1494
468980 mobile +44 7710
377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action
Request System discussion list(ARSList) [mailto: David: And each
CMDB 'solution' has its own 'best practice' classes. Sooner or later, the
number of CMDB 'solutions' will come down in number. Until then, you are
'stuck' creating your own custom 'solution'. The trick is to get as close
as your actual system setup is from an out-of-the-box
'solution'. ________________________________
From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
David Sanders **
James There are
about 40 ITIL certified toolsets on the market, each of which will have its own
CMDB which is ITIL certified and based on 'ITIL best practices'. They will
all have very different structures. Remedy's Atrium CMDB is not THE CMDB,
it is an example of a CMDB - there are many others, and some of them will be
better, and certainly easier to manage. What level
of detail needs to be stored for CI records depends upon the organization's
requirements - the only requirement from an ITIL perspective is that the CI
record identifies the infrastructure element uniquely. For some
organizations that might be 10 attributes in a single table/'class', for others
it might be 100s of differing attributes in many tables or even in several
federated databases. David
Sanders Remedy
Solution Architect Enterprise
Service Suite @ Work - ITIL-certified toolset ========================== ARS List
Award Winner 2005 Best 3rd
party Remedy Application tel +44
1494 468980 mobile +44
7710 377761 email
[EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/>
________________________________
|
Title: RE: CMDB Classes
- Re: Crystal 11 Don McClure
- Re: Crystal 11 Kemes, Lisa
- Re: Crystal 11 Don McClure
- Re: CMDB Classes David Sanders
- Re: CMDB Classes McKenzie, James J C-E LCMC HQISEC/L3
- Re: CMDB Classes David Sanders
- Re: CMDB Classes McKenzie, James J C-E LCMC HQISEC/L3
- Re: CMDB Classes David Sanders
- Re: CMDB Classes Robert Molenda
- Re: CMDB Classes David Sanders
- Re: CMDB Classes McKenzie, James J C-E LCMC HQISEC/L3
- Re: CMDB Classes Chris Rom
- Re: CMDB Classes Guillaume Rheault
- Re: CMDB Classes Watson, Matthew (Melbourne)
- Re: CMDB Classes McKenzie, James J C-E LCMC HQISEC/L3