I've been trying to locate the Remedy product documents on the new site. A couple of weeks ago, they were very easy to locate and download from the 'Documents' link. Now that the site has been changed, I can't find them. I called support and the person at the front line (apparently in the Texas 'call center') was unable to find them either. A ticket was logged but hasn't been responded to yet. Has anyone been able to locate the Remedy Document set on the new BMC site?
Any help would be appreciated.
Lisa Doue
Remedy Consultant
Bob Rowe <[EMAIL PROTECTED]> wrote:
** This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the AR System. I went to the renamed products list--it wasn't there, either.
Is there any hope for support in the near future?On 10/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:I just logged into the Remedy support site and proceeded to submit a new
Issue. I received an error message "You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226)".
Ok, no problem, I will submit the ticket to WiPro/cMango. However...
When I click OK the web page tries to re-load, which resubmits the
Issue, which regenerates the error. Endless loop.
I think I broke their system :)
Stephen
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Bob Rowe, Remedy Action Request System Development and Administration
[EMAIL PROTECTED]
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