UNCLASSIFIED Does your Remedy mailbox user profile have permission to "Send As" for your Remedy Support staff? If so, your configured Remedy mailbox can send a message with the Sender, the tech's SMTP address and the recipient , the requester's SMTP address It is not quite that simple but the workflow is dependent on you using MAPI to send mail and the profile's Exchange/AD permissions.
Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, November 03, 2006 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: > We have a new requirement that certain emails sent by Remedy need to > have a different FROM address - the person who just modified the ticket. > At first I planned on using multiple mailboxes, one for each person > that has a record in the User form. But the ARS Email Engine > evidently does not work with multiple records that have the same SMTP server. > > Excerpt from KM-000000012163 dated Mar 23, 2003: "Unfortunately, the > AR Email Engine, by design, will disable "duplicate" > outgoing mailboxes to same SMTP server" > > "The workaround to use multiple outgoing mailboxes is 1. to specify a > different SMTP login ID; and/or 2. to use an aliase to specify the > SMTP server name (eg. host name, FQDN, IP address)" > > > This is a bigger shocker than my large 7-11 coffee I am presently > enjoying. Is there a workaround for this? This seems like an strange > limitation. > > I suppose I could dynamically update the Hosts file on the server to > create the aliases - one entry for each user in the User form, ie. > "Demo 10.10.10.10", "sheider 10.10.10.10", "superdave 10.10.10.10", etc. > This approach is messy but if it's the only way then it could be done. > > Would MAPI be a better choice? > > TIA > > ARS 6.3 > Windows Server 2003 > > > Stephen > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
