Sandra, I am looking through the documentation, but haven't found the info to Send As an email. What workflow changes are needed to dynamically change the FROM address using MAPI with the Send As command?
Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Friday, November 03, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address (U) UNCLASSIFIED Does your Remedy mailbox user profile have permission to "Send As" for your Remedy Support staff? If so, your configured Remedy mailbox can send a message with the Sender, the tech's SMTP address and the recipient , the requester's SMTP address It is not quite that simple but the workflow is dependent on you using MAPI to send mail and the profile's Exchange/AD permissions. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, November 03, 2006 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: > We have a new requirement that certain emails sent by Remedy need to > have a different FROM address - the person who just modified the ticket. > At first I planned on using multiple mailboxes, one for each person > that has a record in the User form. But the ARS Email Engine > evidently does not work with multiple records that have the same SMTP server. > > Excerpt from KM-000000012163 dated Mar 23, 2003: "Unfortunately, the > AR Email Engine, by design, will disable "duplicate" > outgoing mailboxes to same SMTP server" > > "The workaround to use multiple outgoing mailboxes is 1. to specify a > different SMTP login ID; and/or 2. to use an aliase to specify the > SMTP server name (eg. host name, FQDN, IP address)" > > > This is a bigger shocker than my large 7-11 coffee I am presently > enjoying. Is there a workaround for this? This seems like an strange > limitation. > > I suppose I could dynamically update the Hosts file on the server to > create the aliases - one entry for each user in the User form, ie. > "Demo 10.10.10.10", "sheider 10.10.10.10", "superdave 10.10.10.10", etc. > This approach is messy but if it's the only way then it could be done. > > Would MAPI be a better choice? > > TIA > > ARS 6.3 > Windows Server 2003 > > > Stephen > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
