Hi Stephen Looking at the workflow on the config form, it looks like the restriction on only having a single mailbox relates to MAPI, not SMTP. See filter 'AR System Email Mailbox Configuration Verify Unique MAPI Mail Box'
The other workflow check on this is filter 'AR System Email Mailbox Configuration Check Duplicates' which has the following qualification in the Push fields action that disables the 'other' mailbox record: ((( $Incoming Mail Server Name/IP$ = 'Incoming Mail Server Name/IP') AND ( $Incoming Mail Server User$ = 'Incoming Mail Server User') AND ( $Incoming Mail Server Name/IP$ != $NULL$ )) OR (( $Inbox Path$ = 'Inbox Path') AND ( $Inbox Path$ != $NULL$ ))) AND ( $Unique Identifier$ != 'Unique Identifier') AND ( $Mailbox Function$ = 'Mailbox Function') So if your 'Incoming Mail Server User' (Email Server User) is different, you can have multiple mailboxes. The bit that may catch you out is 'Inbox Path' which seems to be a hidden field. To avoid having a duplicate entry in this field, do not copy-to-new when creating additional mailbox records. I have 2 outgoing mail server configuration that are both enabled and seem to work OK. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, November 03, 2006 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: > We have a new requirement that certain emails sent by Remedy need to > have a different FROM address - the person who just modified the ticket. > At first I planned on using multiple mailboxes, one for each person > that has a record in the User form. But the ARS Email Engine > evidently does not work with multiple records that have the same SMTP server. > > Excerpt from KM-000000012163 dated Mar 23, 2003: > "Unfortunately, the AR Email Engine, by design, will disable "duplicate" > outgoing mailboxes to same SMTP server" > > "The workaround to use multiple outgoing mailboxes is 1. to specify a > different SMTP login ID; and/or 2. to use an aliase to specify the > SMTP server name (eg. host name, FQDN, IP address)" > > > This is a bigger shocker than my large 7-11 coffee I am presently > enjoying. Is there a workaround for this? This seems like an strange > limitation. > > I suppose I could dynamically update the Hosts file on the server to > create the aliases - one entry for each user in the User form, ie. > "Demo 10.10.10.10", "sheider 10.10.10.10", "superdave 10.10.10.10", etc. > This approach is messy but if it's the only way then it could be done. > > Would MAPI be a better choice? > > TIA > > ARS 6.3 > Windows Server 2003 > > > Stephen > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
