You are correct! I can use the default 'Remedy' mailbox to send email and have the FROM and REPLY TO addresses dynamically set to the user that last modified the ticket. Now, I don't need to create additional mailboxes in the 'AR System Email Mailbox Configuration' form. Stephen is happy.
The other solution also worked - disabling the 'AR System Email Mailbox Configuration Check Duplicates' filter. Thanks to all. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Raido Oja Sent: Friday, November 03, 2006 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address I don't think it does.. I have specified a from and reply-to address in several filters/escalations, all works as expected. Raido Heider, Stephen wrote: > Raido, > > Yes, but I believe this has to map to an entry in the 'AR System Email > Mailbox Configuration' form - to know how to send out the message. > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Friday, November 03, 2006 8:15 AM > To: arslist@ARSLIST.ORG > Subject: Re: Email - Different FROM Address > > Stephen, > > You can specify the from address in the notify action, on the messages > tab. > > Heider, Stephen wrote: > >> We have a new requirement that certain emails sent by Remedy need to >> have a different FROM address - the person who just modified the >> > ticket. > >> At first I planned on using multiple mailboxes, one for each person >> that has a record in the User form. But the ARS Email Engine >> evidently does not work with multiple records that have the same SMTP >> > server. > >> Excerpt from KM-000000012163 dated Mar 23, 2003: >> "Unfortunately, the AR Email Engine, by design, will disable >> > "duplicate" > >> outgoing mailboxes to same SMTP server" >> >> "The workaround to use multiple outgoing mailboxes is 1. to specify >> a >> > > >> different SMTP login ID; and/or 2. to use an aliase to specify the >> SMTP server name (eg. host name, FQDN, IP address)" >> >> >> This is a bigger shocker than my large 7-11 coffee I am presently >> enjoying. Is there a workaround for this? This seems like an >> strange >> > > >> limitation. >> >> I suppose I could dynamically update the Hosts file on the server to >> create the aliases - one entry for each user in the User form, ie. >> "Demo 10.10.10.10", "sheider 10.10.10.10", "superdave 10.10.10.10", >> > etc. > >> This approach is messy but if it's the only way then it could be done. >> >> Would MAPI be a better choice? >> >> TIA >> >> ARS 6.3 >> Windows Server 2003 >> >> >> Stephen >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" >> >> >> > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
