You should be able to click on the "My Support Profile"
button, and add/change/remove the Support ID (temporarily) there. I have
been trying to get Support to change my default one since they screwed up the
site - we're still working on it...
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, November 07, 2006 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support site - something I actually like!
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, November 07, 2006 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support site - something I actually like!
How do you do that?
If I try to log into my account it says that I have no contract though I am
on a new site now with support.. I had just the opposite opinion that you do and
I thought it sucked they disallow me to login when the default account had lost
support when I do have other accounts on my name I have done projects for that
are still supported by BMC..
Is there anyone I can call from Support to have them rectify
this???
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
-----
Original Message ----
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 7, 2006 8:36:06 AM
Subject: Support site - something I actually like!
**
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 7, 2006 8:36:06 AM
Subject: Support site - something I actually like!
**
In the interest of fairness, given my criticism of the new and "improved"
BMC Support site, I thought I should mention when they do something right,
too.
As a consultant with many current and former customers, I like having the
ability to look at all of the tickets that I created, regardless of the customer
for whom I created them, all in one table. It's still certainly not how I
would build a support site, but I do like that one feature. I like the
ability to switch between "my" tickets and the current customer's tickets.
So would I ruin the praise if I mentioned, in a completely unrelated
way, that even a blind squirrel finds a nut occasionally? 8P
--
Rick Cook
Cook Enterprises
__20060125_______________________This posting was submitted
with HTML in
it___--
Rick Cook
Cook Enterprises
__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
