Hi Michiel, I don't know why it didn't work for me. I got a "BMC Software - Customer Support Email Rejection Notice" from them stating this:
> To provide more efficient processing of emails to BMC > Customer Support, our automated system requires your > Support ID to be included in the subject for proper > processing. For email updates on existing cases, both > the Support ID and Issue must be included in the > following format: SupID:xxxxxxxx;IssueID:ISSxxxxxxxx > > To expedite your new case as quickly as possible, > the body of your email should contain: > Full BMC product name and version > Operating system and version > Database and version (if applicable) > Clearly defined problem description > > All emails will be classified as low Priority unless > otherwise stated > > Sincerely, > > BMC Customer Support Mails that we receive from BMC/Remedy have the subject: "Re: (ISS03005262, 3-Medium) SupID:12345" Last time when I replied to this mail without touching the subject line I got the above mentioned notice from them. Maybe I (or my mail client / mail server) unconsciously messed up the subject line. I will give it another try and keep you informed if I find out something new. Regards, Albert Michiel Beijen schrieb:
Why can't you reply to mails without changing the subject line? I have had no issues with that, their e-mails to me always have the Sup ID and all that nicely in place, I can just reply it and the mail will be processed by their system like it should.
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