I feel your pain.. been through that adjusting the subject line a couple of times before it got through myself too.. Even for some reason if they did want to design it that way for reasons best known to them, they should have at least had a link in the mail to click to in order to reply which would automatically open a new window with the prefered subject line preloaded and the recipient preloaded.. that would be nicer than it is now..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
----- Original Message ----
From: Albert Bihler <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 9, 2006 5:14:18 AM
Subject: Re: Email to Remedy Customer Support - Rejected
From: Albert Bihler <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 9, 2006 5:14:18 AM
Subject: Re: Email to Remedy Customer Support - Rejected
Hi Carloyn,
I think since the new support web site was released
the parsing of the subject line is not that generous
(or user friendly) than it used to be.
You have to insert Support-ID AND Issue-ID in the subject
line. The prefix and even the order of these ids seems to
be important. For my the following subject works:
SupID:12345;IssueID:ISS03005262
RANT:
For my the most annoying thing is that I can't reply to
mails from BMC/Remedy support without altering the
subject line! Come on BMC/Remedy this behavior can be
changed easily and would help your customers a lot!
If you need some assistance to fix this issue please
contact me off list ;-)
Best regards,
Albert
Wixson Carolyn L PSNS schrieb:
> I am having problems sending an email to Remedy Customer Support.
>
> I keep getting a Rejection email. The problem is that they have some
> Active-X in this email and that part is getting blocked. The only part I get
> to see is where they tell you to put the Contract Id in the subject line.
>
> Even when I put the contract id in the subject line, I keep getting a
> rejected email.
>
> Can anyone tell me what is in the Active-X part of the email?
>
> Thanks!
>
> Carolyn
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
I think since the new support web site was released
the parsing of the subject line is not that generous
(or user friendly) than it used to be.
You have to insert Support-ID AND Issue-ID in the subject
line. The prefix and even the order of these ids seems to
be important. For my the following subject works:
SupID:12345;IssueID:ISS03005262
RANT:
For my the most annoying thing is that I can't reply to
mails from BMC/Remedy support without altering the
subject line! Come on BMC/Remedy this behavior can be
changed easily and would help your customers a lot!
If you need some assistance to fix this issue please
contact me off list ;-)
Best regards,
Albert
Wixson Carolyn L PSNS schrieb:
> I am having problems sending an email to Remedy Customer Support.
>
> I keep getting a Rejection email. The problem is that they have some
> Active-X in this email and that part is getting blocked. The only part I get
> to see is where they tell you to put the Contract Id in the subject line.
>
> Even when I put the contract id in the subject line, I keep getting a
> rejected email.
>
> Can anyone tell me what is in the Active-X part of the email?
>
> Thanks!
>
> Carolyn
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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