UNCLASSIFIED I did log a ticket -
I had to submit a ticket because I couldn't search the Knowledge Base and was told I had no registration record which probably explains all. Interesting that I could successfully login, could change my password, update My Profile phone number and not be registered. Maybe they need a Remedy. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Wednesday, November 15, 2006 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel On 11/15/06, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]> wrote: > UNCLASSIFIED > > Trying to use the Remedy online Knowledge Base, I received this > message: The following error(s) occurred while trying to process your > request: > > ARERR [9084] > User is currently connected from another machine > > As suggested below, I changed my password and received: > ARERR [9093] > User is currently connected from another machine > > Do you wish to override? [Yes] > > When I click Yes, I receive: > > The following error(s) occurred while trying to process your request: > > ARERR [9201] > Session is invalid or has timed out. Please reload page to log in > again. > > > Caught in a loop - suggestions? > > Sandra Hennigan > > OSD Remedy Administrator > Office # 703-602-2525 x251 > CACI - Ever Vigilant(tm) > > Apparently, there is nothing that cannot happen today. Mark Twain > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Wednesday, October 25, 2006 9:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: SupportWeb patch download - ARERR [9084] > > > Heh. That worked. Now I get a: > > ARERR [9093] > User is currently connected from another machine > > Do you wish to override? [Yes] > > > Thanks Stephen! > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > "Heider, Stephen" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> 10/25/2006 08:18 AM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: SupportWeb patch download - ARERR [9084] > > > > > > > Try changing your password and re-login. > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Wednesday, October 25, 2006 9:17 AM > To: arslist@ARSLIST.ORG > Subject: SupportWeb patch download - ARERR [9084] > > Has anyone received the following error message when trying to > download patches? And figured out a workaround? > > > The following error(s) occurred while trying to process your request: > > ARERR [9084] > User is currently connected from another machine > > *sigh* > > -tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. and may > contain information which is confidential and proprietary. If you are > not the addressee, any disclosure, copying or distribution or use of > the contents of this message is expressly prohibited. If you have > received this transmission in error, please destroy it and notify us > immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves the right to retrieve and read any message created, sent and > received. 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