I wonder if that problem has to do with the new restricted read licenses introduced in 6.x. Anyways it seems there are still a lot of things screwed up with BMCs support site. It's been a month now and I still cannot submit or view my issues or my companies' issues on the website. I submitted an email to generate an issue for this problem over a month ago and they still have not fixed the problem after many back and forth emails. Also our old support contract id had a leading zero. BMC decided to get rid of all leading zeros on the customer accounts. Obviously they did not think this one through before they acted, because I now cannot purge my old licenses for new correct licenses for my servers. All of my licenses on my various servers have that leading zero for the site name. That means I would have to manually purge each and every license which would be a real pain manually. Ever since they did the switch over it seems to be nothing but problems and the quality of service just seems to get worse and worse. Sorry for the rant but I miss the good old days when support was top notch.
Darren Lau -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, November 15, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) UNCLASSIFIED I did log a ticket - I had to submit a ticket because I couldn't search the Knowledge Base and was told I had no registration record which probably explains all. Interesting that I could successfully login, could change my password, update My Profile phone number and not be registered. Maybe they need a Remedy. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Wednesday, November 15, 2006 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel On 11/15/06, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]> wrote: > UNCLASSIFIED > > Trying to use the Remedy online Knowledge Base, I received this > message: The following error(s) occurred while trying to process your > request: > > ARERR [9084] > User is currently connected from another machine > > As suggested below, I changed my password and received: > ARERR [9093] > User is currently connected from another machine > > Do you wish to override? [Yes] > > When I click Yes, I receive: > > The following error(s) occurred while trying to process your request: > > ARERR [9201] > Session is invalid or has timed out. Please reload page to log in > again. > > > Caught in a loop - suggestions? > > Sandra Hennigan > > OSD Remedy Administrator > Office # 703-602-2525 x251 > CACI - Ever Vigilant(tm) > > Apparently, there is nothing that cannot happen today. Mark Twain > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Wednesday, October 25, 2006 9:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: SupportWeb patch download - ARERR [9084] > > > Heh. That worked. Now I get a: > > ARERR [9093] > User is currently connected from another machine > > Do you wish to override? [Yes] > > > Thanks Stephen! > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > "Heider, Stephen" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> 10/25/2006 08:18 AM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: SupportWeb patch download - ARERR [9084] > > > > > > > Try changing your password and re-login. > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Wednesday, October 25, 2006 9:17 AM > To: arslist@ARSLIST.ORG > Subject: SupportWeb patch download - ARERR [9084] > > Has anyone received the following error message when trying to > download patches? And figured out a workaround? > > > The following error(s) occurred while trying to process your request: > > ARERR [9084] > User is currently connected from another machine > > *sigh* > > -tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. and may > contain information which is confidential and proprietary. If you are > not the addressee, any disclosure, copying or distribution or use of > the contents of this message is expressly prohibited. If you have > received this transmission in error, please destroy it and notify us > immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves the right to retrieve and read any message created, sent and > received. 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