Tony,Den Thanks for the reply.
I just checked all the .html and .log file. Found quite a few failed message for Incident Management. This is a test box, I tried to re-install Incident, system says all requirement are met, won't re-install. What option do we have? I want to try import the .def before reinstall the whole system again. Remedy support have me on hold for a long time today. -------------------------------------------------------------- Results from loading application fnp Thu Sep 07 13:03:36 2006 Component fnp C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\fnp_deplapp.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\FNP_menu.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\SHRSHR_menu.def: Success C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_AST%PurchaseLineItem2.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_CFG%Assignment2.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_CHG%Infrastructure_Change2. def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\SHARE%QualBuilder2.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\SHR%HelpDialog2.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\SYS%Message_Box2.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_PBM%Pbm_Search-Worklog_guid e.def: Failed C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident Management\ar\fnp\workflow\en\.\FNP_SYSMessageBox_cfg.arx: Failed Component Summary fnp Jason Niu Sr. Remedy System Engineer Remedy System & Operation GETS - Enterprise Systems Management Email: [EMAIL PROTECTED] 135 W 50th Street, NYC,NY,10020 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, November 24, 2006 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] ARERR [303] Form does not exist on server : SYS:Message Box Did you review the HTML logs when you installed ITSM7? Are you sure all the forms were imported properly? If there were failures you should start over with a backup, and not try and import individual items. The logs should be in something like \Program Files\AR System Applications\<server>\BMC Remedy Incident Management\Logs Seperate directories and logs exist for each of the ITSM7 installs. Anything red in the HTML logs indicates a failure. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Niu, Jason" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 11/24/2006 10:25 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARERR [303] Form does not exist on server : SYS:Message Box ** I am trying to configure a newly installed system, received above messages, does anyone know how to fix it or where to find the definition? ARS 7.0 with ITSM 7.0. on windows 2003 with SQL server. TIA. 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