Jaspal, Everything else on the User tool continues to function as it should. I now believe that it is in fact a computer problem and not Remedy as the same user has a mouse problem in another application as well. Thanks for all your help. Sharon IL Helpdesk
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rawat, Jaspal Sent: Saturday, December 02, 2006 12:41 AM To: arslist@ARSLIST.ORG Subject: Re: 1 Remedy User - Unable to Select in Table ** Sharon, Can u tell me, after the table rows becomes unselectble, Whether user go to some other menu/form/Nav bar etc inside the User tool and does it works or User tool basically freezes. Thanks Jaspal S Rawat -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou Sent: Friday, December 01, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: 1 Remedy User - Unable to Select in Table ** Well darn Sharon - don't you just hate it when that happens? I did have a similar experience recently. After almost shooting myself in the head to stop the pain, I got our Desktop support people looking into the situation. Turns out that this was never a Remedy issue, but something wrong with the original image installation on the one users workstation. Everyone swore it was a Remedy problem, but I could prove it wasn't because my user and other users set up the same, could perform great on any other machine, just not on this one machine. It drove us nuts for almost a month, but once they built out a new workstation for her from the ground up very carefully, it resolved her problem. Don't know if this helps, but it's what I was screaming about for a very long time. In this case, it was search menus, not tables, but I'd recommend looking into it. The user's environment was Win XP SP2 also, but ARS 6.3 - Win 2003 SQL 2000 SP 4. Pretty close. HTH :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Menachem, Sharon Sent: Thursday, November 30, 2006 9:58 PM To: arslist@ARSLIST.ORG Subject: 1 Remedy User - Unable to Select in Table ARS 5.1.2 patch 1484 on Win2003 with SQL 2000 SP3 I have 1 computer where no matter who is logged into Remedy (including administrator), no matter what version of the User tool I install, after a little while we are unable to select rows in a table. No one else has this problem. No workflow has been changed. The same user logged in on another computer has no problems with the same applications and user tool. I have completely deleted all installations of Remedy on the computer, both user and admin as well as deleted all directories. I have reinstalled various versions all to no avail. Any suggestions would be really helpful. (By the way the computer is running Win XP SP2) Thanks, Sharon IL Helpdesk ************************************************************************ *********** This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. 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