Well they don't need the large oops small support staff since there self support website is working so well.
Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work..... My .02 cents -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 ------------------------------------------------------------------------ ------------------------------------------------------------------------ -------------------------------- This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. ------------------------------------------------------------------------ ------------------------------------------------------------------------ -------------------------------- Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website????? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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