Talking about deliberate / accidental 'attempts' to [EMAIL PROTECTED] things up, I can think of one such case that I encountered recently on a project with the application Remedy CSS that was originally a offering by Viadyne..
The application although it had a good design as far as the application / data model was concerned, I think it wasn't carefully coded and developed. This application in particular, after it was available on the shelves, had data tables that were searched on key everyday tasks such even the basic login where the home page would search contact tables for the user, and perform workflow based on the results of that search, and conduct more searches on other tables like products used, past incidents reported etc if the user was found.. None of these tables had the necessary indexes to facilitate these searches... It is very possible, if you guys are facing problems with support web, as support web is a customization of Remedy CSS or so I hear, some of these issues are still open and not resolved. Again I found workflow, that was used to qualify data, before returning a match, that wasn't using indexes that could have been used causing performance problems, by using a table scan instead of a index scan. If I recall the statistics correctly, the project I worked on, had a customer contact base of about 300K, and it would take them anywhere between 4 minutes to 5 just to log on to the system, and about the same time to perform some searches using QBE that some workflow used. I had this cut down to a second or less after indexing the tables wherever required and by some small modification on the default OTB workflow that ended in returning the same result set. These may be some of the things that their consultants whoever worked on this application should check on... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chris Woyton Sent: Sunday, December 10, 2006 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Well, in all seriousness, the way I see it is this... As long as Doug is involved in the product creation/advancement process, the ARS platform stays true to some of the basic overall principles that makes it special (if not genuinely unique) such as a being a vendor supported customizable development platform, unlimited submit access, etc, and the Remedy/ARS community stays true to sharing ideas and mutually helping each other get the most out of the product, we'll get through the rough bits just fine. Ponder this for a moment...if Pe#$@@#$% couldn't completely [EMAIL PROTECTED] it up intentionally, I doubt BMC will be able to accidently. And I do mean accidently. I tend to think BMC has the best interests of the customer included in most decisions (not the *only* consideration, obviously) and though they have to work under the same constraints every other corporate entity has to with regards to profits, regulation, etc., they don't appear to be completely self-serving like the old regime. As for the site itself, it's not the interface that sucks, really. The problem is the addition of all the extra products that ARS people don't care about typically (unless you're in a mixed product environment) and the fact that the data is organized from a marketing rather than a technological perspective. If I need to answer why my reconciliation is going so slowly, I want to lookup "CMDB" or "reconciliation engine performance", and not have to chop through a list with such winners as "BMC Atrium CMDB for Outsourcers Base Site License" - <sarcasm>yeah, that type of entry is *very* helpful for a technological KB</sarcasm>. Or almost as bad, build my own Product List with all the "BMC Remedy *" entries which don't include ITSM or CSS products(!?!). Not to worry though, Reinfeldt and I have it figured out...we just need to design the site ourselves. If anyone has any strings to pull to make that happen, start yanking. :) -CW -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Warren Baltimore Sent: Saturday, December 09, 2006 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Darnit, I was hoping Chris really did have a bright side. Seeing as I am a "reactive" personality, I have a tendency to miss the silver lining..... ....guess the silver lining is strictly "plate" on this one..... *sniff* On 12/9/06, Will Du Chene <[EMAIL PROTECTED]> wrote: > MMMuuuuuaaaaaaaaaahhhahahahahahahahahahahahahahhaa...... > > Nice one. > > Chris Woyton wrote: > > ** > > Now, hold on a minute! > > > > Those of you that know me know I like to play devil's advocate > > whenever a big list wide vent starts happening. Sometimes it helps to > > keep the view that the sky is falling from sweeping over us all. > > > > So, with that in mind, let's look at the bright side... > > > > ...... > > > > > > ........... > > > > > > .................. > > > > > > ....................... > > > > > > ................................ > > > > > > ......................................... > > > > > > ................................................. > > > > > > ............................................................. > > > > > > ....................................................................... > > > > > > ............................................................................ ... > > > > > > ..............................ok...nevermind. > > > > -CW > > > > -----Original Message----- > > *From:* Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of *Axton > > *Sent:* Friday, December 08, 2006 4:08 PM > > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE > > > > ** Competition is healthy. Maybe it is time for some outside > > influence. > > > > Axton Grams > > > > On 12/8/06, *CONDREA, Daniel* < [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > Hi All, > > > > In the year 1998 we where looking for "something" that will > > solve our > > requirements. Two Americans came here in Romania. They brought > > a box > > with documentation and software. The presentation regarding Remedy > > products was very professional. In this conditions the > > decision was very > > easy: ARS from Remedy with custom applications. > > > > The supplier was Softlab from Austria. Softlab was a very bad > > experience > > and we decided to work directly with Remedy. > > > > Until Remedy & BMC joined hands everything was OK. Now from > > the legal > > point of view everything is a big OK. The real difference > > comes from the > > practice. In the old times when Remedy was an independent company > > technical support was very OK. Now the support is a big MESS. > > > > This is the reason why I am determined to migrate our > > applications to > > Windows Workflow Foundation. > > > > Daniel > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On > > Behalf Of Meyer, Jennifer > > Sent: 08 December 2006 23:43 > > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > > Subject: OT-RE: BMC SupportWeb is GARBAGE > > > > Susan, > > > > I cuss like a sailor in RL, too. ;~> > > > > J Meyer > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On > > Behalf Of Susan Palmer > > Sent: Friday, December 08, 2006 4:39 PM > > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > > Subject: Re: BMC SupportWeb is GARBAGE > > > > ** > > Jennifer, > > > > Dirty words are generally put in special characters like [EMAIL > > PROTECTED] > > <mailto:[EMAIL PROTECTED]> ^& > > > > Susan > > > > > > On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > Peregrine > > > > $.02 > > > > J Meyer > > > > -----Original Message----- > > Wrom: > > SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT > > WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD > > ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO > > > > EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY > > IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ > > MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT > > > > QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE > > UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP > > YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ > > > > 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MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT > > QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE > > UQZAAFXISHJEXXIMQZUIVOTQNQEMSF_______________This posting was > > submitted > > with HTML in > > it___ > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org <http://www.arslist.org> > > ARSlist:"Where the Answers Are" > > > > > > > > __20060125_______________________This posting was submitted > > with HTML in > > it___ > > > > ________________________________________________________________________ > > > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > <http://www.arslist.org> ARSlist:"Where > > the Answers Are" > > > > -- > > > > *****DISCLAIMER***** > > > > The information contained in this communication is > > confidential and may be legally privileged. It is intended > > solely for the use of the individual or entity to whom it is > > addressed and others authorized to receive it. If you are not > > the intended recipient you are hereby notified that any > > disclosure, copying, distribution or taking action in reliance > > of the contents of this information is strictly prohibited and > > may be unlawful. Orange Romania S.A. is neither liable for the > > proper, complete transmission of the information contained in > > this communication nor any delay in its receipt. > > > > *****END OF DISCLAIMER***** > > > > ____________________________________________________________________________ ___ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > <http://www.arslist.org> ARSlist:"Where the Answers Are" > > > > > > __20060125_______________________This posting was submitted with > > HTML in it___ > > > > __20060125_______________________This posting was submitted with HTML > > in it___ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
