Hi Joe, suppose that it's a new setup that we choose and we intend to import all open cases from the previous version from another server.
So can I set the case no+ to be the same as the cases from the previous version? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, 12 December, 2006 22:26 To: arslist@ARSLIST.ORG Subject: Re: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? I usually suggest an upgrade on the current server unless thats not possible because of the server OS version incompatibility to the version of the ARS you need to upgrade to. Or an incompatible DB version on current prod. Its easier otherwise to upgrade the current system assuming you do have the luxury of having a couple of hours of downtime, while simultaneously preparing the new servers by installing the version of the ARS needed there. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: "Carter, Craig J Civ ARPC/DPD" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, December 12, 2006 9:09:15 AM Subject: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? ** We need to move our production system to new servers. We’re currently running ARS 6.3 P16, SQL Server 2000. Our choices are either to install 7.0.1 new and migrate all of our apps and data or copy the database over and upgrade to version 7. Personally, I’d prefer to install fresh and migrate to get rid of old forms, workflow, and apps. Those of you with experience have any recommendations? Currently, the plan is to install everything fresh (SQL Server 2005, ARS 7.0.1) and migrate CSS and customer apps and data. We have a 5.6 version of ITSM installed that we have not used so we would like to get rid of that and either go with a newer version of ITSM or not install it at all. We also need to install DSO along with a backup database server. //SIGNED// Craig Carter __20060125_______________________This posting was submitted with HTML in it___ _____ Need a quick answer? Get one in minutes from people who know. Ask your question on Yahoo! <http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1 NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx> Answers. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
