Hi Craig, it seems like we are in the same boat. My current setup is AR6.3, SQL2K and helpdesk 5.6 in WIN 2003 Server.
Now moving to AR 7.0.01, ITSM 7.0 and SLA 7.0. Are you saying there's another latest version 7.0.1? I notice in the ITSM 7.0, there's two separate installation disk. One for incident management and the other for problem management. I have not install that yet. Just finish installing AR server only. I think now I need to install the CMDB 2.0.1 before the ITSM. How's ya installation plan like? An order? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Tuesday, 12 December, 2006 22:09 To: arslist@ARSLIST.ORG Subject: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? We need to move our production system to new servers. We're currently running ARS 6.3 P16, SQL Server 2000. Our choices are either to install 7.0.1 new and migrate all of our apps and data or copy the database over and upgrade to version 7. Personally, I'd prefer to install fresh and migrate to get rid of old forms, workflow, and apps. Those of you with experience have any recommendations? Currently, the plan is to install everything fresh (SQL Server 2005, ARS 7.0.1) and migrate CSS and customer apps and data. We have a 5.6 version of ITSM installed that we have not used so we would like to get rid of that and either go with a newer version of ITSM or not install it at all. We also need to install DSO along with a backup database server. //SIGNED// Craig Carter __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
