Yes. You can create a vendor form directly against the Active Directory. You just have to point the vendor form at a domain controller. A lot of the data we don't even pull across. For example, we set customer info when the customer submits a trouble ticket directly from the AD. Customer says, "Yeah, I need to open a ticket," so the Help Desk says, "OK, what's your username?" Once the customer gives the analyst his username, the HD punches it in, hits <ENTER>, and boom, all fields--phone number, email address, building, room number, etc.--are populated directly from AD. No data to keep synched. Norm Try HotBasic, the future of software development: www.hotbasic.org
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob Backstrom Sent: Tuesday, December 12, 2006 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Importing data from and Active Directory ** So the best solution is to create a vendor form to get the data in? We are running on Solaris with Oracle DB(sandbox) and the AD of course is MS SQL. We were looking at having the AD server push the data into a separate Oracle DB and then create a vendor form against this table. But, is it possible to create a vendor form diretcly to the AD database? Would make things easier. Rob On 12/11/06, Roger Justice <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** Initially you want to map where you want this data to be stored and then use the Class Manager to modify any forms within the CMDB. I would suggest that you create a new staging form to import into and review the data. After you have gotten the data into the staging form you can use a filter to do a field match to import to the specific entry that matches. After all of this is tested you can then set an escalation to do the update. I would strongly suggest that you do not update the CMDB entry directly from the AD. Roger -----Original Message----- From: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Sent: Mon, 11 Dec 2006 5:07 PM Subject: Importing data from and Active Directory ** Hi, Has anyone ever imported data from an Active Directory into the CMDB? We have 6 fields in the AD that store computer system information and we want to get this data into the CMDB. We have setup LDAP against the AD but I have never tried or even thought about importing data stored in the AD to Remedy. Currently running ITSM 7.0.1 and CMDB 2.0.1. Thanks, Rob __20060125_______________________This posting was submitted with HTML in it___ _____ <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=ht tp%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol> Check out the new AOL . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
