We have this implemented in a custom helpdesk application. The user/ticket id info is pushed to a separate form when an existing record is opened/displayed. On Close/Un-display the entry is cleared.
When attempting to open a record in read-write the form holding locking info is queried, if a match is found an error is displayed with the user info and the form opens as read-only. There are buttons on the form to toggle from read-only to read-write so the users don't have to close/reopen the form once the lock is cleared. I've been here almost two years and never had to manually clear a lock (although I'd recommend developing an easy way to do that). Christopher Cook This message contains confidential information intended only for the above addressees and may contain information that is proprietary or legally privileged. If you received this message in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. Roger Justice <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 12/14/2006 04:05 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How do I create a "checking out" system ** I have seen it tried once with bad results. The client wanted to have the second person see a warning that included the person working on the ticket and not be able to save. Since the locking data was held in another form the locking data was not always cleared out and no one could update the ticket until the entry was cleared. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Dec 2006 4:20 PM Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. Thanks for your help!! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
