Hi List, I began to work on upgrading system to remedy 8 and found on our development environment that that after user opened the Change or Incident screen, system began to run the auto-refresh on certain table fields every 3 seconds. The Change screen refreshes the approval table, HPD refreshes the work log.
After user goes back to the Home (overview console) after “visiting” the Change and Incident tickets, the corresponding active links keep running even though there are no Incident and Change forms on the screen. Advantage: licenses would never get expired so information on the screen stays forever. Problems: 1. The user and applications licenses would never be released after 1-2 hours as it was working on remedy 7.5 and previous versions. Is this by design? But it means that companies would have to purchase much more licenses for 8.x than it required for previous remedy versions. 2. I would think that there is an unreasonable load on the system. Any recommendations. I have the latest version 8.1.02 that supposed to fix all license issues, but seems didn’t. Regards, Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
