Hi,
The thing is that the Icident/Problem etc is shown within the overview console
as multiple layered inline forms. The forms are not closed when you switch to
another form, only hidden.
When I created the ITSM 7.6+ version of RRR|Lock (record locking light) I had
to deal with this.
If I remember right, there is an ACTL guide that we could use that runs when
you change form. This might be something we can use to do something like this:
1. Create a Global Field to hold the "current active form", and add this field
to all the potential forms with persistent interval refresh
2. Insert one ACTL in the guide I mentioned
3. Change the refresh on interval links to check this Global Field and skip
running the refresh if the form does not match the topmost form
It will probably require some testing and tweaking before it works...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Correct, there are active links running on intervals.
> And, Yes, I certainly know how to disable them.
>
> What I wander is: when I close the CRQ or Helpdesk forms by going to the
> Homepage, logically all active links of the closed forms should stop. However,
> the active link log clearly shows that the “interval” active links of both
> forms keep running.
> This is a very big issue.
>
> I wander if the same exist on 8.1 or it was introduced only on 8.1.02
>
> Thanks,
> Mike
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Friday, May 08, 2015 5:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Usage on remedy 8.1
>
> **
>
> If it's running every 3 seconds, isn't that likely an Active link running on
> that interval? Find and deal with that.
>
> Rick
> On May 8, 2015 2:05 PM, "Misi Mladoniczky" <m...@rrr.se<mailto:m...@rrr.se>>
> wrote:
> Hi,
>
> It seems very bad from a floating license perspective.
>
> It also seems bad from a performance perspective to keep running a refresh
> every 3 seconds...
>
> It would be interesting to create workflow to disable this auto refresh when
> the form is not the topmost form.
>
> It seems better if the worklog was refreshed when a change occurs rather than
> every three seconds. The only problem is if someone else adds worklog entries
> to the ticket you are viewing.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi List,
>>
>> I began to work on upgrading system to remedy 8 and found on our
>> development
>> environment that that after user opened the Change or Incident screen,
>> system
>> began to run the auto-refresh on certain table fields every 3 seconds. The
>> Change screen refreshes the approval table, HPD refreshes the work log.
>>
>> After user goes back to the Home (overview console) after “visiting”
>> the
>> Change and Incident tickets, the corresponding active links keep running
>> even
>> though there are no Incident and Change forms on the screen.
>>
>> Advantage: licenses would never get expired so information on the screen
>> stays
>> forever.
>> Problems:
>>
>> 1. The user and applications licenses would never be released after
>> 1-2
>> hours as it was working on remedy 7.5 and previous versions.
>> Is this by design? But it means that companies would have to purchase much
>> more licenses for 8.x than it required for previous remedy versions.
>>
>>
>> 2. I would think that there is an unreasonable load on the system.
>>
>> Any recommendations. I have the latest version 8.1.02 that supposed to fix
>> all
>> license issues, but seems didn’t.
>>
>>
>> Regards,
>> Mike
>>
>>
>> _______________________________________________________________________________
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>>
>
> _______________________________________________________________________________
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>
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