Thanks all. We did look at SmartIT, however we had to scrap that idea because it does not allow the removal of fields that we aren't using (the one we have built is VERY minimal by request). Has anyone solved the issue of row selection from a mobile device?
On Tue, May 12, 2015 at 5:01 PM, Adams, Peter <peter_ad...@bmc.com> wrote: > ** > > Lyndsay, > > > > have you looked at the Smart IT native mobile apps for iOS and Android? > > These give you a very flexible, easy to use Ticket Console showing > incident data from your Remedy ITSM 8.1 system, and it does support certain > bulk actions. > > Users can also actively view and updates incidents from those mobile apps. > > > > Smart IT is covered by your standard Remedy Service Desk / Suite user > licenses, so no extra purchase needed. > > > > You can download a sample version from app stores, if you want to try it > out. > > > > Peter Adams > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lyndsay Reese > *Sent:* Tuesday, May 12, 2015 9:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Unable to select rows in table fields from mobile devices 8.1 > > > > ** > > Hello ARSListers, > > We have been asked to create a simple view of the Incident Management > Console that our users can access from their mobile devices and perform a > limited number of functions. I've created the view and it displays > correctly, however, we are unable to select any rows in the table fields > from touch screen devices. I opened a ticket with BMC and they advised that > this would require customization, but were unable to explain what would > be needed (other than to recommend BMC Professional Services). We cannot > buy any additional products or services to accomplish this task and I am > happy to do the work myself, if I know what needs to be done. Has anyone > else tackled such a request without the help of 3rd party applications? If > so, what is the best way to go about this? Thank you in advance. > > > > ARS 8.1 > > ITSM 8.1 > > Midtier 8.1.SP02 Patch 001 201503051028 Hotfix > > Windows Server 2008 r2 Standard 64-bit > > Tomcat 6.0 > > SQL > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
