Has anyone actually installed (or seen) Incident Management/Service Desk 9? If so, aside from some AR System enhancements they added are there any notable updates?
They are marketing Remedy 9 with SmartIT, but frankly all I see is SmartIT and no Remedy. Jeff From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, May 19, 2015 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9 ** SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy v9 was released. Consider SmartIT an alternative interface to ITSM as compared to the standard mid-tier interface if you will. I believe a new version of SmartIT was released along with the latest release of ITSM 9 but I am not positive on that. SmartIT only works with the ITSM suite so it won’t help if you are just running AR System custom applications (no matter what version). -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Tuesday, May 19, 2015 12:06 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Remedy 9 ** Not sure if anyone knows. But I noticed Remedy9 being more mobile based and a friendly customer oriented GUI. In saying that. Is this Smart IT? Or is Smart IT more for pre 9 and Remedy9 is already integrated with Smart IT? Or is Remedy9 totally different? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
