I did manage to get through to someone. They transferred me to a "corporate help desk..." apparently in India. The nice gentleman there was puzzled by how I got to him ("You must have dialed the wrong number...") and seemed irritated that I was not a BMC employee and was asking for support. He then nicely told me he couldn't help me because I wasn't a BMC employee....
Sigh.... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** LOL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us> Sent: Tuesday, May 26, 2015 11:06 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No support? ** Bummer. Hopefully they have a DR plan in place.... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us> Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"