If you work with RBE it also becomes necessary because the RBE forms don’t really work right in the Mid Tier. I could customize the forms to fix them without a lot of effort, but it’s even easier just to load up the User Tool.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Monday, June 15, 2015 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server. ** My main use for the user tool for v8x versions is to export bulk data out of the system into an arx file. If BMC would add both the "Add All Fields" and "Remove All Fields" to the "AR System" .arx report type via the webified report builder, I would no longer have a need for the thick client. -JDHood On Mon, Jun 15, 2015 at 6:47 AM, Walters, Mark <mark_walt...@bmc.com<mailto:mark_walt...@bmc.com>> wrote: ** Knowledge Base article KA427109<https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark Knowledge Article ID: KA427109 Version: 0.1 Available To: External Status: Unpublished Updated: 06/15/2015 Problem The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. Solution This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. ________________________________ Mark Walters Lead Technical Support Analyst Direct +44 (0)118 921 8379<tel:%2B44%20%280%29118%20921%208379> E2 Eskdale Road Winnersh, RG41 5TS UK [BMC Software|Bring IT to Life]<http://www.bmc.com/> BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
