We are trying to achieve the intelligent auto ticketing process. Once the incident ticket generated from BPPM into Remedy, the ticket should be auto routed to respective support group depends on CI Service,Organisation,Company, Operational Categories.
We have created a component based enrichment policy to import CI attribute values from CMDB into BPPM. We are now able to pick the company value, but cannot import the Organisation,Service and Support group. Also we are adding the company and Operational categories with BPPM alert to generate incident. Incident is getting generated and company value also passed to remedy, but Opcats values failed to pass to remedy. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
