Hi Abhi, Can you confirm that op cats passed from bppm present in itsm? Also does BPPM has business services cause prod cat is mostly picked business service cis? You can configure the assignment routing app admin console to route your ticket to correct support group. Regards Shambo. On 19 Jun 2015 13:32, "Abhishek Anand" <abhi.masc...@gmail.com> wrote:
> We are trying to achieve the intelligent auto ticketing process. > > Once the incident ticket generated from BPPM into Remedy, the ticket > should be auto routed to respective support group depends on CI > Service,Organisation,Company, Operational Categories. > > We have created a component based enrichment policy to import CI attribute > values from CMDB into BPPM. > We are now able to pick the company value, but cannot import the > Organisation,Service and Support group. > > Also we are adding the company and Operational categories with BPPM alert > to generate incident. > Incident is getting generated and company value also passed to remedy, but > Opcats values failed to pass to remedy. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
