Well, you must have been born under a lucky star. If that had been me, I would have been instructed to turn on all my logs and send them in, then be ignored for a couple days, maybe get back a couple vague and/or cryptic emails, ignored a bit more, and assigned over to licensing.
By which time I'd have figured the issue out on my own or by emailing this list. -Aaron * Email: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, December 19, 2006 5:05 PM To: arslist@ARSLIST.ORG Subject: OT-Funny WorkFlow Issue Ok, so I have moved from my lovely bug free and VERY customized Helpdesk 4.03 to the new and very different Helpdesk 6.0 I very carefully moved my customizations over, fields Als, Filters etc. Noticed that the "ListMyGroups Open Cases" and "ListMyOpen Cases" buttons were not on the toolbar the way they used to be. I found the Active links in my install and added menu bar items and buttons etc... The workflow didn't work. Contacted Technical Support (got someone who REALLY knows her stuff) and she told me that the workflow wasn't part of Helpdesk 6.0 I sent her back the active links from my install and she sent me back the following: "The functionality you're looking at was removed from the application, however engineering missed removing the active links." Unbelievable... Remedy took away some really great functionality! She sent me back the Active Links fixed so I can re-install them and my users will be happy again! Gotta love the Technical Support people who KNOW their systems! Claire ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
